Our ESG Performance

Sustainability at Jordan Ahli Bank

For more than sixty-five years of ahli bank’s long history, we have been steadfast in upholding our values, commitments, and environmental and social standards by delivering transformative, meaningful, and measurable sustainability initiatives.

ENVIRONMENTAL RESPONSIBILITY

We have taken substantial steps to mitigate our environmental impact, achieving a notable 38% reduction in total greenhouse gas (GHG) emissions in 2023. The introduction of the Green Business Bundle Program exemplifies our efforts to support businesses and individuals in adopting sustainable practices and technologies, reinforcing our commitment to a low-carbon economy and sustainable responsible banking.

SOCIAL RESPONSIBILITY

Our social initiatives focus on financial inclusion, community development, responsible procurement, and employee well-being. In 2023, Small and Medium Enterprises (SMEs) constituted 10.1% of our total facilities, highlighting support for this critical sector of the economy. We invested over 4,872 hours in employee training and development, fostering a skilled and knowledgeable workforce. Furthermore, we are committed to gender equality, with women representing 40% of our workforce and 24% of management positions, supported by our endorsement of the UN Women’s Empowerment Principles. For suppliers, we are committed to contributing to the Kingdom’s economic growth by investing in, supporting, and prioritizing local suppliers. in which 88% of our expenditures were local this year.

INNOVATION AND DIGITIZATION

We are committed to innovation as a core component of our strategy to enhance customer experience and promote sustainability. In 2023, we launched new digital platforms and innovative banking applications that provide seamless, secure services that target underserved communities. Including other initiatives such as developing mobile banking applications and online services that allow customers to manage their financial accounts easily and securely.

CUSTOMER EXPERIENCE

We have focused on improving customer experience by offering personalized services that meet their needs and expectations. These efforts included launching tailored services for SMEs, providing innovative financing solutions that contribute to their growth and development.

Additionally, we offered financial advisory services to individual customers to enhance their financial literacy and empower them to make informed financial decisions. In 2023, we achieved a customer experience index of 79.2%, highlighting our ongoing efforts to enhance the quality of customer experience.

COMMUNITY DEVELOPMENT PROGRAMS

We have reinforced our commitment to community development through a range of impactful programs. In 2023, we contributed over 1,000 volunteer hours to various community projects, including educational initiatives, health awareness campaigns, financial literacy, and environmental conservation efforts. Our support for local education included scholarships and funding for school infrastructure improvements, while health initiatives focused on providing medical supplies and promoting healthy lifestyles. Environmental programs included tree planting activities and partnerships with local NGOs to promote sustainable practices within communities.

GOVERNANCE

Strong governance is a cornerstone of our sustainability efforts. We have enhanced our governance framework to ensure transparency, accountability, and ethical practices. The establishment of an ESG Executive Committee underscores our dedication to leading sustainability initiatives. We also achieved a high governance maturity score of 4.5 out of 5 in 2023, reflecting adherence to good governance and global best practices.

FUTURE COMMITMENTS

We recognize the ongoing challenges of climate change, social inequality, and economic development. We are committed to collaborating with stakeholders to drive positive change and create a sustainable future.

Our aim is to further integrate sustainability into our operations, focus on financing projects and initiatives that positively impact society and the environment. enhance our governance frameworks and expand our environmental and social impact programs.

Our 2023 Sustainability Summary demonstrates significant progress in embedding sustainability into our business strategy and operations.

Our efforts in environmental stewardship, social responsibility, good governance, digital innovation, sustainable finance, and community development position us as a leader in sustainable banking, committed to creating long-term value for all stakeholders.