To provide the highest levels of service to our valued customers and ensure satisfaction with the services provided, we would like to inform you that if you are not satisfied with any of the services or products provided to you by us or by Jordan ahli Bank, you can file a complaint through us or through the communication channels of Jordan ahli Bank Customer Complaints Unit:

• You can file a complaint to the Customer Complaints Unit by clicking on the Contact Us.
• Direct Contact with the Customer Complaints Unit During official working hours at Phone Number: 06-5656300.
• Contact the Direct Contact Center (outside working hours) at phone number: 06-5007777.
• Email of the complaint’s unit complaints@ahli.com
• Regular mail, P.O. Box 3103, Zip Code 11181 Amman, Jordan.
• By personal attendance, visiting the customer complaints unit at the General Administration Building – Shmeisani during official working hours.
• By the unit fax number 06-5657268.