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customer complaints

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Customer Complaints – Provide us with your complaint

You can listen to this article by using any hearing aid tool

Customer Complaints – Provide us with your complaint

In order to provide the highest levels of service to the customers of ahli bank and ensure their satisfaction, we would like to inform you that in case you are not satisfied with any of our services or products, you can file a complaint through any of the following channels:

  • Going to contact us page
  • or through customer complaints unit: 06-5656300 during working hours from 8:30 am to 3:00 pm
  • in addition to our contact center: (Outside the official working hours on the number: 06-5656300)
  • or through our email: complaints@ahli.com
  • or through mail : P.O.Box : 3103 ,11181 Queen noor street , shmesani  , Amman – Jordan 

  • And finally, visiting the Customer Complaints Unit at the General Administration Building – Shmeisani during official working hours

The bank provides a special independent unit for receiving and dealing with customers’ complaints as it handles and answers the complaining customer within 10 working days since the day of receiving the complaint, subject to extension up to a maximum of 30 working days from the receipt of the complaint, clarifying to the complaining customer the reasons for the extension.

If the complaining customer is not convinced with the Customers Complaints Unit’s response regarding his complaint, he/she may resort to the Central Bank of Jordan through (contact information is provided below) or through seeking the judiciary authority. In addition to this, the website of the Central Bank of Jordan is: www.cbj.gov.jo

  • Main Center:
    • P.O. Box: 37 Amman – 11118 Jordan
    • Phone: 06-4630301 6 , Fax: 06-4638889
    • Telex: 21250, 21476, SWIFT Code: CBJOJOAX
    • Email: info@cbj.gov.jo
  • Irbid Branch:
    • P.O. Box: 235 Irbid – Jordan
    • Phone: 02-7245001 ,  Fax: 02-7245006
    • Telex: 51562, SWIFT Code: CBJOJOAX021
  • Aqaba Branch:
    • P.O. Box: 190 Aqaba – Jordan
    • Phone: 03-2013526 , Fax: 03-2013528
    • Telex: 62341, SWIFT Code: CBJOJOAX02A

We are here to discuss all your complaints. Thank you for your continuous cooperation with ahli Bank.

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