Ahli Microfinance Company (AMC) was established in 1999 with a current capital of JODs 6 million and it is owned by the Jordan Ahli Bank and one of its most important goals is to provide financial services that meet the needs of its clients with limited income from owners of micro and small businesses by supporting them to start their business and create self-employment opportunities in a manner that intersects with the company’s interest by arriving at creating a better economic, social and educational environment for the members of the local community, which will reflect positively on the level of prosperity and welfare of the community.
Ahli Microfinance Company comes in aspiration of Ahli Bank’s strategy to support economic activity in Jordan, and to strengthen the development strategy that Jordan seeks to achieve at all levels, and its endeavors to deliver its services to all economic sectors operating in the micro and small businesses in Jordan.
Since its inception, the company has provided more than JODs 254 million in the form of loans to local micro and small businesses, benefiting more than 304 thousand customers served by 260 professional employees distributed through 28 branches located in various governorates of the Kingdom providing its services to the largest possible group of customers, and with greater geographic coverage. The company is also considering introducing more branches as part of its expansion and outreach strategy and in line with the National Financial Inclusion Strategy lead by the Central Bank of Jordan that aims to include the largest number of individuals in financial services within the framework of responsible financing.
Our Vision A pioneering microfinance institution that contributes to economic and social development and improves the standard of living of the local community by enabling them to establish and develop their projects.
Our Mission Providing responsible and innovative financial and non-financial services to individuals to help and empower them grow their own businesses and achieve a better quality of life.
Corporate Values Pursuing excellence in performance, AMC complies with a set of core corporate values which are;
- Excellence in customer service.
- Dealing with transparency, fairness, and respect.
- Providing high-quality services.
- Leadership and creativity.
- Shared prosperity.
To provide the highest levels of service to our valued customers and ensure satisfaction with the services provided, we would like to inform you that if you are not satisfied with any of the services or products provided to you by us or by Jordan ahli Bank, you can file a complaint through us or through the communication channels of Jordan ahli Bank Customer Complaints Unit:
- You can file a complaint to the Customer Complaints Unit by clicking on the Contact Us.
- Direct Contact with the Customer Complaints Unit During official working hours at Phone Number: 06-5656300.
- Contact the Direct Contact Center (outside working hours) at phone number: 06-5007777.
- Email of the complaint’s unit complaints@ahli.com
- Regular mail, P.O. Box 3103, Zip Code 11181 Amman, Jordan.
- By personal attendance, visiting the customer complaints unit at the General Administration Building – Shmeisani during official working hours.
- By the unit fax number 06-5657268.
