Our ESG Performance

For more than seventy years of ahli bank’s long history, we have been steadfast in upholding our values, commitments, and environmental and social standards by delivering transformative, meaningful, and measurable sustainability initiatives.

We have taken substantial steps to measure and manage our environmental impact as well as the impact of climate change and assess climate risk. The introduction of the Green Business Bundle Program exemplifies our efforts to support businesses and individuals in adopting sustainable practices and technologies, reinforcing our commitment to a low-carbon economy and sustainable responsible banking.

Our social initiatives focus on financial inclusion, community development, responsible procurement, and employee well-being. In 2024, Small and Medium Enterprises (SMEs) constituted 10% of our total facilities, highlighting support for this critical sector of the economy. We invested over 4,695 hours in employee training and development, fostering a skilled and knowledgeable workforce. Furthermore, we are committed to gender equality, with women representing 41% of our workforce and 25% of management positions, supported by our endorsement of the UN Women’s Empowerment Principles. For suppliers, we are committed to contributing to the Kingdom’s economic growth by investing in, supporting, and prioritizing local suppliers. 87% of our expenditure was local this year.

We are committed to innovation as a core component of our strategy to enhance customer experience and promote sustainability. In 2023, we launched new digital platforms and innovative banking applications that provide seamless, secure services that target underserved communities. Including other initiatives such as developing mobile banking applications and online services that allow customers to manage their financial accounts easily and securely.

We have focused on improving customer experience by offering personalized services that meet their needs and expectations. These efforts included launching tailored services for SMEs and women led businesses, providing innovative financing solutions that contribute to their growth and development.
Additionally, we offered financial advisory services to individual customers to enhance their financial literacy and empower them to make informed financial decisions. In 2024, we achieved a customer experience index of 80%, highlighting our ongoing efforts to enhance the quality of customer experience and received ‘Best Customer Service Bank in Jordan 2024’ Award from International Finance Magazine

We have reinforced our commitment to community development through partnerships to implement a range of impactful programs and initiatives. In 2024, we contributed over 1,500 volunteering hours to various community projects, including educational initiatives, health awareness campaigns, financial literacy, and environmental conservation efforts. Our support for local education included scholarships and funding for school infrastructure improvements, while health initiatives focused on providing medical supplies and promoting healthy lifestyles. Environmental programs included tree planting activities and partnerships with local NGOs to promote sustainable practices within communities.

Strong governance is a cornerstone of our sustainability efforts. We have enhanced our governance framework to ensure transparency, accountability, and ethical practices. The establishment of a Board level ESG Committee in addition to the Executive ESG committee underscoring our dedication to leading sustainability and to lead compliance and alignment  with emerging regulations.

We recognize the ongoing challenges of climate change, social inequality, and economic development. We are committed to collaborating with stakeholders to drive positive changes and create a sustainable future.
Our aim is to further integrate sustainability into our operations, focus on financing projects and initiatives that positively impact society and the environment. enhance our governance frameworks and expand our environmental and social impact programs.