ahli Rewards Program

To enroll in the program

• The customer agrees to be automatically enrolled in Jordan Ahli Bank’s rewards program, whether the account is opened through a branch or ahli mobile.

Confirmation

• The customer will receive welcome points upon opening an account with Jordan Ahli Bank and subscribing into the bank’s digital channels (ahli Mobile, ahli Online).
• The customer must be subscribed to the Jordan Ahli Bank’s digital channels (ahli Mobile, ahli Online) in order to redeem their points.
• The method for earning and accumulating points is determined by using any of the bank’s products or by performing any banking and financial transactions through ahli digital channels, or through point-of-sale or online purchases. The specific details of the accumulation method are as published on the bank’s website or through any other means determined by the bank at its sole discretion.
• Any points earned have a two-year expiration date from the date of acquisition. Expired points cannot be renewed under any circumstances. The customer agrees that the bank may reduce this validity period without prior notice, depending on operational requirements and conditions.
• All claims and objections regarding eligibility to join the program or to earn points are subject to the bank’s sole discretion.
• The points value does not represent a monetary amount. The value of a point is determined by the program and may increase, decrease, or vary depending on whether the customer wishes to redeem points for cash in their account or obtain other services. The bank reserves the right to modify the redemption value of points at any time it deems appropriate.
• Points can be redeemed for cash or E-coupons (for purchases or discounts) from a list of selected partner merchants through the service provider, subject to availability.
•  There are minimum and maximum limits for redeeming points, as determined by the program’s specific rules.
•  Customers can redeem their points by transferring them to designated beneficiaries within Jordan Ahli Bank, provided that the beneficiary is also registered in ahli digital channels.
• Any promotional offers (such as bonus points, rewards for accumulated points, or time-limited rewards) are subject to the program’s terms and conditions. These promotional offers may have their own specific terms and conditions, which will be advertised on the bank’s website or through other means.
• The customer irrevocably grants Jordan Ahli Bank a permission to share their information among all parties involved in the “ahli Rewards” program only with the necessary customer information, for the purpose of redeeming points for coupons, and the bank shall bear no liability whatsoever.
• The customer waives all claims against Jordan Ahli Bank for any loss or damage incurred as a result of redeeming points. The customer understands that the bank does not guarantee the quality of services or products provided by third-party partners participating in the program and that the bank will not be involved in any operational aspects related to such services or products.
• The customer acknowledges that coupons are issued as unique digital codes upon selection through the service provider and can be used only once. Consequently, the value of the coupon cannot be refunded, exchanged, returned, or extended. If the customer does not receive the coupon due to technical difficulties, the bank will escalate the customer’s complaint to the service provider to facilitate the issuance of the coupon.
•  The customer waives any claim against Jordan Ahli Bank in the event of theft, damage, or unauthorized use of any coupon.
•  The bank is not responsible for replacing expired coupons.
• Program benefits will be suspended if the customer fails to settle any outstanding dues with the bank, and will resume only upon full payment.
• The customer acknowledges that the bank reserves the right to terminate the “ahli Rewards” program and void any accumulated points if the customer engages in any fraudulent, deceptive, or unauthorized financial transactions or activities aimed at exploiting the program.
• The customer acknowledges that upon account closure, regardless of the reason, all accumulated points will be void.
• Upon the death of the account holder, all accumulated points are automatically void, and the bank shall have no obligation to the heirs. For joint accounts, the specific terms and conditions of the joint account agreement shall apply.
• The customer acknowledges that Jordan Ahli Bank has the sole right to terminate, modify, or amend the “ahli Rewards” program, its terms and conditions at any time without prior notice or the customer’s consent. The customer shall have no claim against the bank in the event of any changes, modifications, or termination of the program or its benefits.

General conditions

1. All individual customers are eligible to earn points.
2. Points can only be redeemed through ahli Mobile.
3. A minimum of 300 points is required for redemption.
4. The maximum redemption value is equivalent to 2,000 JOD per year (either as cash or coupons).
5. Each point is valid for two years only.
6. The options for redeeming points are as follows:
   • Redeeming points for cash.
   • Redeeming points for coupons from the bank’s approved merchants.
   • You can transfer points to another beneficiary inside Jordan Ahli Bank.