Helpful Tips for Safe and Secure Transactions

In this guide, you will find a set of quick tips to help you catch fraud attempts early and keep your money safe.

Learn how to stay one step ahead.



Keep your OTP private

Never share the OTP you get from Jordan Ahli Bank with anyone.
We’ll never ask for it.

Secure your card

If you share your card details with the wrong person, they can use them to make purchases with your money.

Protect your password

Your password is private.
Sharing it gives others full control of your account. Don’t risk it!

Quick Tips

  • In case you have an issue
    • Money was deducted from my account, but I didn’t make any transaction
      If you notice money deducted from your account without making a purchase, please freeze your card immediately and contact our support team. We will promptly investigate and take all necessary steps to secure your account and resolve the issue.
    • I have lost my card
      Freeze your card immediately and contact us to report the issue.
      • How to freeze your card?
        1- Sign in to the ahli Mobile app.
        2- Tap on “Card Management”.
        3-Tap on “Report Stolen or Lost”.
        4- Choose type of report.
        5- Confirm by tapping “Submit”.
    • I want to report fraud and Email spam
      • If you’re worried that your Jordan Ahli Bank online account details have been compromised or breached, contact immediately.
      • Instructions on reporting fraudulent emails, not acting on them, forwarding suspicious emails, and warnings about never sending sensitive information by email.
    • How do I protect my digital banking information
      Tips on avoiding phishing and scams, keeping passwords secure, not disclosing login info, regularly monitoring accounts, and reporting suspicious activity. Learn More

Scams Come in Many Forms, Stay One Step Ahead

From fake transfers to too-good-to-be-true deals, scammers are getting smarter. Here are some of the most common scams to watch out for: 

Charity Scams
Before donating, make sure the charity is real. Look for a proper website, verified contacts, and clear information about where the money goes.
Rental Scams
If someone asks for a bank transfer outside the app or booking platform, don’t do it. Always use trusted services to stay protected.
Triangle Scams
Someone asks you to buy something on their behalf? Beware, they may be using stolen payment info. Don’t make any transactions and report this issue.
Job Offer Scams
If a “job” starts in a messaging app and asks for a payment up front, it’s a scam. Real companies won’t charge you to get hired.
Delivery Scams
Messages saying your package is delayed or needs confirmation might be fake. Don’t click suspicious links and check directly with the delivery service.
Impersonation Scams
Scammers may pretend to be from the police, your bank, or even the tax department. Never share your information unless you’ve verified who you’re speaking to and always use official contact channels.
Bank Transfer Scams
You’re asked to send money to an account under pressure or for a fake reason, like unlocking a prize or paying a sudden fee. If something feels weird, pause and double-check.
Investment Scams
Only invest through licensed companies or official platforms. High-return promises with little explanation? Walk away. It’s likely a scam.
Online Purchase Scams
Found cheap concert tickets or a low-priced phone on social media? If it feels too good to be true, it probably is. Always use trusted platforms or pay on delivery when possible.

Know the Red Flags

Protecting your money starts with staying aware. Be cautious when dealing with unfamiliar contacts, businesses, or requests. Here are a few things that should raise a red flag:

Being pushed to act fast?

Pressure to make quick decisions is a classic trick. Scammers count on you reacting before thinking it through.

Came out of nowhere?

Real companies don’t usually ask for sensitive information without prior notice or outside their official platforms.

Sounds unreal?

If you’re promised massive returns, luxury prizes, or an incredible job offer, take a closer look. If you’re second-guessing it, take a step back.

Feeling too comfortable?

Fraudsters often try to earn your trust and make you feel safe. Pause, think it over, and run it by someone you trust before taking any next steps.