Customer Complaints
Committed to Your Satisfaction
Here at Jordan Ahli Bank, your satisfaction is our priority. If any of our services or products – whether from the bank, our subsidiaries or international branches – don’t meet your expectations, we are here to listen. You can submit a complaint to the Jordan Ahli Bank customer care team through any of the following channels:
Reach us via the Contact Page.
During official working hours, call our Customer Complaints Unit at +962-6-565-6300.
Outside official working hours, contact our Call Center at +962-6-500-7777.
Email the Customer Complaints Unit at [email protected].
Send a letter by mail to P.O. Box 3103, Postal Code 11181, Amman – Jordan.
Visit the Customer Complaints Unit in person at our Shmeisani Head Office during official working hours.
Fax the unit at +962-6-565-7268.
To view and download our Customer Complaints Guide, please click (here).