Amman, May 2025: Jordan Ahli Bank has been honored with the respected title of ‘Best Customer Service Bank’ in Jordan for 2025 by the renowned UK publication, Global Brands Magazine. This award highlights the bank’s unwavering dedication to providing outstanding, customer-focused banking services while fostering innovation and promoting financial inclusion.
This major recognition comes after a thorough assessment process involving various banks and financial institutions, with the official results revealed on the Global Brands Magazine website in April. The award will be officially presented at a ceremony scheduled for the 13th of June 2025, at the Grand Hyatt Dubai, bringing together a select assembly of global business leaders to acknowledge the accomplishments of organizations that have shown remarkable innovation and excellence in their fields.
This award reflects Jordan Ahli Bank’s consistent commitment to delivering a unique banking experience driven by digital innovation and tailored financial services. With a wide network of 59 branches and 160 ATMs throughout Jordan and Palestine, along with a strategic presence in Cyprus, the bank guarantees easy and dependable access to its services via both physical locations and digital platforms.
The recognition of Jordan Ahli Bank is credited to its thorough strategy that prioritizes the customer in all its operations. This focus is demonstrated through several groundbreaking initiatives, such as the introduction of ahliGPT; the first AI-driven smart banking assistant designed to offer customers immediate, intelligent assistance. Another landmark is Qawn by Jordan Ahli Bank; the Kingdom’s inaugural social payment platform, which boasts over 150,000 users. To support its emphasis on inclusion, the bank has also renovated many of its branches to ensure accessibility for everyone and to better serve individuals with disabilities, providing services like Braille brochures, sign language interpretation, and simplified digital platforms.
Additionally, the bank has solidified its prominent position by introducing programs focused on youth, such as the ahli777 initiative, which provided practical banking experiences to over 700 university students. The bank also organized a series of ahliHUB workshops throughout 2024 to enhance financial literacy in the wider community.
Commenting on the recognition, Dr. Ahmad Al-Hussein, CEO/General Manager of Jordan Ahli Bank, said, ” This honor truly reflects our team’s commitment and tireless efforts to provide an outstanding banking experience for our customers. It represents our vision of promoting shared prosperity through innovation and sustainable excellence in the financial sector. Additionally, it emphasizes our ongoing commitment to advancing financial inclusion and developing state-of-the-art digital banking solutions that address the changing needs and expectations of our customers. This accomplishment reinforces our status as a leading and influential financial institution in both the local and regional banking landscapes.”
This latest achievement builds on a remarkable track record of successes for Jordan Ahli Bank. Last year, the bank earned two prestigious honors, including ‘Best Customer Service Bank’ in Jordan for 2024 and ‘Best Environmental, Social and Governance (ESG) Strategy and Framework in the Banking Sector’ in Jordan for 2024 from International Finance Magazine. Additionally, the bank was also granted the ‘Best Corporate Banking Services Award’ in Jordan for 2024 from International Business Magazine, as well as the distinguished ‘Best Places to Work’ certification for 2024.