Frequently Asked Questions
What are your working hours?

Working hours from 8 am till 3.30 pm
Open for customers 8.30 am till 3.00 am

How can I get a personal loan?/What are the requirements?

You can apply in any of our branches by providing the following documents:

  • Your salary letter.
  • Salary slip for 6 months.
  • Bank statement for last 6 months.
  • Social security statement.
Do you buy loans from other banks?

Yes as long as your salary is approved and covers the loan

How can I get 0% Loan ? What are the requirements?

You can get a price offer from a company that offers the products and then apply for a loan at any Ahli Bank branch by providing the following documents:

  • A salary certificate from the company you work for
  • Salary slips of the last 6 months 
  • A bank account statement of the last 6 months
  • A Social Security statement
  • As well as the price offer from the retailer
What are the steps for opening a Goushan saving account?

Bring your I D / passport plus electricity bill or water bill and P O Box number plus residency if you are not Jordanian with some extra documents for non-Jordanian customers 

What is the minimum amount to open Goushan Saving Account?

Minimum amount 100 JOD minimum to enter the withdraw for the prizes 200 JOD

Can I transfer my salary to your bank?

You can open a current account by bringing a letter from your company and your ID and a water or electricity bill

What should I do if my credit card got lost or stolen , or if I notice fraudulent credit card transactions?

Contact the call center immediately 06-500 7777 To deactivate the card and visit one of our branches as soon as possible.

How can I apply for a housing Loan?

You can apply for a housing loan by providing customer services at any of our branches with the following:

  • Proof of identity (National Identification Card).
  • A recent salary certificate for the last two months indicating the client’s salary details and any deductions entailed, or a salary slip for bank employees.
  • Documentation of any additional income to be included in the calculation of income.
  • A written commitment stating the continuous transfer of salary to the bank, as well as any dues deserved by the employee in case of conditional salary transfer according to the model authorized by the bank, or models authorized by Governmental or semi-governmental organizations.
  • A bank account statement of the last 6 months, or period of employment, whichever is shorter.
  • Proof that client has spent the minimum period of employment.
  • An initial selling contract, a copy of registration deed, a land plot sketch, site plan, and works permit (in case of construction).
  • Property evaluation or construction cost evaluation from the bank’s authorized evaluator, attested from the Real Estate Circle.
What is the minimum amount to enter the draw for Goushan Saving Account?

200 JOD and every extra 100 JOD extra point 

What are the requirements for obtaining a checkbook?
  • You are banking with us for at least 6 months.
  • If client is an employee, salary must be 1000 JOD or more.
  • If client is a company, banking transactions at the bank must be good
What are the required documents to get a car loan?
  • Proof of identity (National Identification Card).
  • A recent salary certificate for the last two months indicating the client’s salary details and any deductions entailed, or a salary slip for bank employees.
  • Documentation of any additional income to be included in the calculation of income.
  • A written commitment stating the continuous transfer of salary to the bank, as well as any dues deserved by the employee in case of conditional salary transfer according to the model authorized by the bank, or models authorized by Governmental or semi-governmental organizations.
  • A bank account statement of the last 6 months, or period of employment, whichever is shorter.
  • Proof that client has spent the minimum period of employment.
  • A price offer (for new cars) or inspection 4 good (for used cars).

 

What are the steps to get the Ahli Mobile service?

Visit your branch and sign the application, or call the Service Center at 06-5007777

What is the e-FAWATEERcom electronic billing service?

This is a service accessible through Ahli Online and Ahli Mobile that enables you to pay your bills. 

You can get this service by visiting your branch, or call the Service Center at 06-5007777