Customer Complaints

Dear Customer,

In order to provide the highest levels of service to the customers of Jordan Ahli Bank and ensure their satisfaction, we would like to inform you that in case you are not satisfied with any of our services or products, you can file a complaint through any of the following channels:

  • Customer complaints unit: 06-5656300 during working hours from 8:30 am to 3:00 pm
  • Call Center: (Outside the official working hours on the number: 06-5656300)
  • Email: complaints@ahlibank.com.jo
  • Visiting the Customer Complaints Unit at the General Administration Building - Shmeisani during official working hours

The bank provides a special independent unit for receiving and dealing with customers’ complaints as it handles and answers the complaining customer within 10 working days since the day of receiving the complaint, subject to extension up to a maximum of 30 working days from the receipt of the complaint, clarifying to the complaining customer the reasons for the extension.

If the complaining customer is not convinced with the Customers Complaints Unit’s response regarding his complaint, he/she may resort to the Central Bank of Jordan through (contact information is provided below) or through seeking the judiciary. The website of the Central Bank of Jordan is: www.cbj.gov.jo

Main Center:

P.O. Box: 37 Amman – 11118 Jordan

Phone: 06-4630301 6 , Fax: 06-4638889 

Telex: 21250, 21476, SWIFT Code: CBJOJOAX

Email: info@cbj.gov.jo

Irbid Branch:

P.O. Box: 235 Irbid – Jordan

Phone: 02-7245001 ,  Fax: 02-7245006

Telex: 51562, SWIFT Code: CBJOJOAX021

Aqaba Branch:

P.O. Box: 190 Aqaba – Jordan

Phone: 03-2013526 , Fax: 03-2013528

Telex: 62341, SWIFT Code: CBJOJOAX02A

 

Thank you for your continuous cooperation with Jordan Ahli Bank.

Customer complaints unit