To provide the highest levels of service to the customers of Jordan Ahli Bank Cyprus and ensure their satisfaction, we would like to inform you that in case you are not satisfied with any of our services or products, you can file a complaint through any of the following channels:
- Through our email complaints@ahlibank.com.cy
- Through the Customer Complaints Unit in our Head Quarters in Jordan which you can reach at 0096265656300 Sunday to Thursday from (08:30 am To 03:00 pm)
- Our Contact Center number is 0096265007777 which is available for your inquiries 24/7.
- Visiting the Customer Complaints Unit at Head office Building – Shmeisani during official working hours
The bank provides a special independent unit for receiving and dealing with customers complaints as it handles and answers the complaining customer within 10 working days since the day of receiving the complaint, subject to extension up to a maximum of 30 working days from the receipt of the complaint, clarifying to the complaining customer the reasons for the extension.
If you are an individual or legal entity or trust or you meet any of the definitions of ‘consumer’ as described in the related legislation and you are still not satisfied with our proposed solution and/or the actions we took to resolve your complaint, or if three months have passed since the date of the Notice of Receipt of Complaint and you have not received a response, you have the right to submit your complaint to the Financial Ombudsman within four months. The Financial Ombudsman is also the Alternative Dispute Resolution Body with which the Bank has contracted as per the relevant legislation.
Financial Ombudsman contact details
- Address: 15 Kypranoros Street, 1061 Nicosia
- Postal address: P.O BOX: 25735, 1311 Nicosia.
- Telephone : +35722848900
- Complaints email: complaints@financialombudsman.gov.cy
- Information email: enquiries@financialombudsman.gov.cy
- Website: http://www.financialombudsman.gov.cy
