ahli Microfinance

Empowering Growth, Sharing Success

ahli Microfinance was established in 1999 and is wholly owned by Jordan Ahli Bank. With a current capital of JOD 6 million, the company aims to deliver financial services to individuals and small and micro-business owners, supporting them in launching and expanding their ventures. This actively contributes to improving livelihoods and driving socioeconomic development.

Since its inception, ahli Microfinance has provided over JOD 254 million in loans, benefiting more than 304,000 customers. It continues to develop its services and expand its branch network, which currently includes 28 branches in addition to its head office.

Our Vision
To emerge as a pioneering microfinance institution that contributes to economic and social development and improves the living standard of the local community by empowering it to establish and develop businesses.
Our Mission
To provide responsible and innovative financial and non-financial services to individuals and owners of micro and small enterprises, enabling them to grow their businesses and achieving shared prosperity.
Our Corporate Values
Striving for the highest standards of excellence, the company upholds a set of core corporate values across its operations:
1- Customer service excellence.
2- Transparency, fairness and respect.
3- High-quality services.
4- Leadership and creativity.
5- Shared prosperity.

To provide the highest levels of service to our valued customers and ensure satisfaction with the services provided, we would like to inform you that if you are not satisfied with any of the services or products provided to you by us or by Jordan Ahli Bank, you can file a complaint through us or through the communication channels of Jordan Ahli Bank Customer Complaints Unit:

Contact Us by visiting the Contact Us page.
Direct Contact with the Customer Complaints Unit During official working hours at Phone Number: 06-5656300.
Contact the Direct Contact Center (outside working hours) at phone number: 06-5007777.
Email of the complaint’s unit [email protected].
Regular mail, P.O. Box 3103, Zip Code 11181 Amman, Jordan.
By personal attendance, visiting the customer complaints unit at the General Administration Building – Shmeisani during official working hours.
By the unit fax number 06-5657268.