In order to provide the highest levels of service to the customers of Jordan Ahli Bank and ensure their satisfaction, we would like to inform you that in case you are not satisfied with any of our services or products, you can file a complaint through any of the following channels:
Call Center: 06-5656300
The bank provides a special independent unit for receiving and dealing with customers’ complaints as it handles and answers the complaining customer within 10 working days since the day of receiving the complaint, subject to extension up to a maximum of 30 working days from the receipt of the complaint, clarifying to the complaining customer the reasons for the extension.
If the complaining customer is not convinced with the Customers Complaints Unit’s response regarding his complaint, he/she may resort to the Central Bank of Jordan through (contact information is provided below) or through seeking the judiciary. The website of the Central Bank of Jordan is: www.cbj.gov.jo
P.O. Box: 37 Amman – 11118 Jordan
Phone: 06-4630301 6 , Fax: 06-4638889
Telex: 21250, 21476, SWIFT Code: CBJOJOAX
P.O. Box: 235 Irbid – Jordan
Phone: 02-7245001 , Fax: 02-7245006
Telex: 51562, SWIFT Code: CBJOJOAX021
P.O. Box: 190 Aqaba – Jordan
Phone: 03-2013526 , Fax: 03-2013528
Telex: 62341, SWIFT Code: CBJOJOAX02A
Thank you for your continuous cooperation with Jordan Ahli Bank.